Refund Policy

1. Voluntary support

Payments for Gordon Tokens are a voluntary contribution to running the server. Gordon Tokens are digital content credited to your account as soon as the payment is confirmed.

2. Right of withdrawal

By paying, you expressly request immediate delivery of digital content and acknowledge that once Gordon Tokens are credited you lose the 14-day right of withdrawal.

3. When we refund

The payment went through but the Gordon Tokens were not credited and this cannot be fixed.

You were charged more than once by mistake.

In every case only for Gordon Tokens that have not been spent or sent to the game.

4. When we do not refund

The Gordon Tokens have already been spent or sent to the game.

The account was restricted or closed for breaking the rules.

A change of mind, changes to game content, server outages or the server shutting down.

5. Crypto payments

Refunds are made in the cryptocurrency you paid with, to an address you give us. Because rates change, we refund the euro amount of the order, minus network fees.

Payments sent to the wrong address, on the wrong network or in a different currency than the order showed may not be traceable or refundable.

6. How to request a refund

Open a ticket in the Support section (category Payments) or write to support@l2gordon.com within 14 days of the payment. Include the order number and a description of the problem. We usually reply within 72 hours.

7. Abuse

In case of a fraudulent payment or an attempt at abuse, we may block the account and remove the Gordon Tokens.